The average keep time is the average time taken for an Operator to answer a name or the time a customer waits in the Queue earlier than being answered.
Handling time is the quantity of time among whilst the gadget puts the purchaser on hold till the moment an Agent will become to be had (or the caller Hangs up).
The common preserve time is calculated via adding up all inbound Client call keep Instances and dividing that by the quantity of inbound customer calls responded via the agent or interactive voice reaction (IVR) machine.
Firms have numerous alternatives for reducing their average keep time:
When we refer to AHT as an acronym of Average Hold Time, we mean that AHT is formed by taking the initial letters of each significant word in Average Hold Time. This process condenses the original phrase into a shorter, more manageable form while retaining its essential meaning. According to this definition, AHT stands for Average Hold Time.
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